Terms and Conditions

When you buy from Maddie and Marie you are buying an item that has been loved and used by many people. I hope that you will also love this item that will complement your style and enhance your home.

Pricing Policy

All prices online are in Australian dollars and include GST. Availability and delivery prices may change.

 Delivery

I will usually dispatch your order within two days of receiving the cleared payment. Please allow 3 days for the clearance of funds.

Delivery times are an approximation only but delivery within Australia is often 3 to 7 days however it may take longer if delivery is to a regional postcode.

Delivery is by Australia Post standard parcel delivery service or other registered couriers or professional removalists to ensure the safe transport of your purchase.

If you live in the Brisbane area you can arrange to pick up your purchase after the payment has been cleared. Please email or phone me to arrange a time to do this.

Heavy or bulky items may require a separate delivery quote and this will be indicated on the product’s page. Please contact me to find out what it will cost to deliver these items.

Overseas Delivery

If you would like to purchase an item and you are outside Australia, please email me with your enquiry and I will quote you on shipping fees to your location. Shipping from Australia will be expensive but if you are determined to buy this gorgeous item then let me know and I will provide a quote to your address.There are two shipping options available;

  • AIRMAIL (1-2weeks)
  • SEAMAIL (up to 12weeks)

Please specify your preference when you make the enquiry.

Warranty

Because many of these pieces are of an age, and some are over 100 years old, they have acquired the patina of time and use. There may be scratches, crazing and age stains. I will always identify these indications of use and age and I will take photos to show you these characteristics. I do not polish or repair items because this may affect the value. If you do have any questions about an item please email or phone me.

If however, you are unhappy with the item you have purchased, you may return it to Maddie and Marie by notifying me within 2 days of receipt of this item. Please see the Returns Policy below for more details.

Vintage french garden  items for sale at a Parisian market.

Vintage french garden items for sale at a Parisian market.

Returns

Returns are accepted on all items but buyers must inform me either by email or telephone within 48 hours of receipt. I will refund you promptly after inspection to ensure the item is in the same condition as when received.

I take great care in packing these much-loved items. However, accidents do occur and if your purchase is damaged during transit, please contact me within 48 hours of delivery with the evidence of the damage. Where possible I will send a replacement or if this is not available, you will receive a full refund.

Please inspect your purchase immediately upon receipt and submit your concerns about damage including photos when possible within the 48 hours of receipt of goods. I will arrange a full refund for the purchase price of the item but customers must cover the cost of return transport/postage and insurance. All items must be returned within 7 days.

Vintage french garden  items for sale at a Parisian market.

Vintage french garden items for sale at a Parisian market.

 

 

 

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